Question 1

What should I do if sewage backs up into my basement?

Accepted Answer

Turn off the power in the affected area, avoid contact with contaminated water, and immediately call PlumberHelp’s emergency plumbing line.

Question 2

How often should sewer lines be inspected?

Accepted Answer

We recommend inspections every 1–2 years or immediately after a backup.

Question 3

Does the NYC code require backwater valves?

Accepted Answer

They are not mandatory for all homes, but are highly recommended and sometimes required in renovations.

Question 4

Can I install a backwater valve myself?

Accepted Answer

No. In NYC, a licensed master plumber is required for installation and permitting.

Question 5

What causes sewer odors in my home?

Accepted Answer

Dry drain traps, blocked vents, or early-stage backups can all create foul smells.

Question 6

Are tree roots a problem in NYC sewer lines?

Accepted Answer

Yes, especially in areas with older clay pipes. We see root intrusion weekly in neighborhoods like Brooklyn and Queens.

Question 7

Is damage from sewer backups covered by insurance?

Accepted Answer

It depends. Some homeowner policies require an additional rider for sewer or flood damage.

Question 8

Can chemical drain cleaners prevent backups?

Accepted Answer

No. They often cause more harm than good. We recommend professional cleaning methods.

Question 9

What’s the most cost-effective prevention method?

Accepted Answer

Installing a backwater valve and scheduling regular inspections.

Question 10

Do you offer emergency sewer repair in all boroughs?

Accepted Answer

Yes. Our crews are available 24/7 across all five boroughs.

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Preventing Sewer Line Backups in New York City