1. Introduction

Welcome to PlumberHelp (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, plumberhelp.me (the “Site”), or use any of our related online or offline services. By accessing or using our services, you agree to the terms in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information you voluntarily provide when you:

  • Fill out a contact form on our Site (e.g., name, email address, phone number, location).
  • Call, email, or otherwise communicate with us about our services.
  • Request quotes or schedule appointments.
  • Participate in surveys, promotions, or contests we may offer.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Device information (operating system, hardware type)
  • Pages visited and time spent
  • Cookies and similar tracking technologies (discussed further in Section 4)

2.3 Information from Third Parties

In some cases, we may receive information about you from third-party sources such as:

  • Lead generation services
  • Business partners who help us coordinate and deliver services in your area
  • Social media platforms (if you interact with our accounts or content)

3. How We Use Your Information

We use the information we collect for purposes that include, but are not limited to:

  1. Providing and Improving Our Services: Scheduling appointments, dispatching plumbers, and enhancing overall customer experience.
  2. Customer Support: Addressing inquiries, troubleshooting issues, and providing updates on service requests.
  3. Marketing and Communications: Sending newsletters, promotional materials, and special offers (you can opt out at any time).
  4. Analytics and Improvements: Monitoring website performance, user trends, and service effectiveness to refine our offerings.
  5. Legal Compliance: Fulfilling legal and regulatory obligations, such as record-keeping or responding to lawful requests.

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device to help analyze web traffic or remember information about your preferences. We may use:

  • Session Cookies: Temporary cookies that expire once you close your browser.
  • Persistent Cookies: Remain on your device until deleted.
  • Third-Party Cookies: Such as Google Analytics to understand how visitors use our Site.

You can typically modify your browser settings to block or alert you about cookies. However, if you disable cookies, some features of our Site may not function properly.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your personal information with trusted third-party vendors who perform services on our behalf, such as:

  • Hosting providers
  • Payment processors (if applicable)
  • Customer service platforms

These providers are contractually obligated to protect your data and use it only for the services requested.

5.2 Legal Obligations

We reserve the right to disclose your information if required by law, legal process, or an authorized government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transactions

In the event of a merger, acquisition, or asset sale, user data may be transferred to third parties involved. We will notify you before your personal information is subject to a different privacy policy.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. Although we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to request the deletion of your personal information, please contact us using the details in Section 13.

8. Children’s Privacy

Our Site and services are not directed at children under the age of 13 (or other age as defined by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove such data.

9. International Data Transfers

If you are accessing our Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. We take steps to ensure that transfers of personal information comply with applicable data protection laws and are subject to appropriate safeguards.

10. User Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information.
  • Marketing Opt-Out: Unsubscribe from marketing emails or update your preferences at any time.

To exercise these rights, contact us at the email or mailing address provided in Section 13.

11. Third-Party Links

Our Site may include links to third-party websites or services that we do not operate. If you click these links, you will be directed to a site governed by its own privacy policy. We are not responsible for the content or practices of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a prominent notice on our Site and update the “Effective Date” below. We encourage you to review this policy periodically.

Effective Date: February 23 2025
Last Updated: February 24 2025

13. Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or the way we handle your personal information, please contact us at:

PlumberHelp
Email: [email protected]
Phone: (833) 652-4744
Address: [United States Nationwide]